Fieldbit empowers end users to resolve problems and transforms your field services team into a league of Super Engineers, by enabling hands-free real-time augmented reality (AR) visual collaboration with remote experts on complex machinery fixes.
One of your machines is down. Your client calls the help desk and burns close to an hour in remote assistance, to no avail. A field service engineer is dispatched to the scene. He inspects the problem. Realizes it had been misdiagnosed and the replacement parts he has brought are irrelevant. He tries to locate the actual problem. He has never encountered this issue before. He searches for similar test cases in his manuals database, in vain. The clock is ticking. The client begins to get anxious. His customers grow impatient. The pressure builds on the field service engineer, whose next customer awaits. . He calls HQ for help and speaks to an in-house expert on the phone, who tries to talk him through it. But the problem is complex and difficult to describe and the communication is disjointed. If only the expert were right there with him. . Now your company is losing money. Complex machinery manufacturers lose billions of dollars every year as a result of field services engineers failing to resolve issues on the first service call. Remote diagnoses can be inaccurate. Getting remote help in the field isn’t easy, particularly in noisy or under-lit environments. Fixes can be slow and clients can suffer from long machine downtimes. Customer satisfaction can plummet. Now, there’s a better way.
Fieldbit empowers field engineers at “the moment of truth” by putting the company’s entire vault of technical knowledge at their fingertips. Field engineers collaborate with remote experts in real-time. The remote expert sees what the field engineer sees and superimposes video, data, diagrams, or any other relevant guidance materials, directly onto the engineer’s view of the machine in front of him, via smart glasses. The field engineer uses gentle and intuitive head movements to interact with the smart glasses, so hands are free to commit fixes while simultaneously receiving guidance. Successful collaborations are recorded, saved and cataloged, so solutions are accessible by field engineers facing identical repair issues, as well as new trainees. Fieldbit equips end users to resolve their own basic problems and perform more accurate diagnoses with remote guidance, thereby reducing the need for field engineer site visits. It quickens field engineers’ on-site performance and productivity, and increases first-time fix rates. The time has come. Transform your field service engineering team into a league of Super Engineers.
Experienced technicians use Fieldbit to capture on-the-job knowledge and share it across the organization. Visual records of every complex repair are retrievable from your company’s resource repository.
All field engineers need to tap into the Fieldbit system, is a wireless network!
Smart glasses receive solution data direct to line of sight so hands are free to commit fixes.
Solution sessions are captured, cataloged, and transmitted on Fieldbit’s out-of-the-box cloud-based platform.
Fieldbit has been instrumental in improving first time fix rates of Mekorot’s highly complex and wide assortment of machineries, quickening fix times, streamlining maintenance and training procedures, and ultimately ensuring the safety and reliability of Mekorot’s daily 4 milion cubic output water supply. Download the success story to find out how.Download Now
“Fieldbit streamlines the maintenance of facilities for water production, delivery and quality and allows for faster problem diagnosis, reduced equipment downtime and expedited training of new technicians.”
Yossi Yaacoby, Director of WaTech® Division, Mekorot
“Integrating Fieldbit with our Mobile Workforce Management suite provides field technicians with the innovative tools they need to complete their repair and service tasks more quickly and efficiently.”
Israel Beniaminy, Senior VP ClickSoftware
“The industry that is likely to experience the greatest benefit from smart glasses is field service. Savings will come from diagnosing and fixing problems more quickly and without needing to bring additional experts to remote sites.”
Smart Glasses Bring Innovation to Workplace Efficiency 2013, Gartner
The Fieldbit advanced modules such as panoramic and multi-display viewer are best fitted for EPSON Moverio BT-200 technology. This integration will define a new experience for field service engineers."
Oren Fleisher, Country Manager Epson
May 26, 2016 – Fieldbit, an Israel-based technology company, announces the extension of its state-of-the-art field services solution to the print industry. Now, print production equipment manufacturers can equip their field service engineers with an easy-to-use augmented reality (AR) tool -- consisting of smart glasses, smart phone, web application and SaaS platform -- that enables hands-free real-time visual collaboration with remote experts on complex machinery fixes. It also enables end users to resolve more technical issues autonomously, in conjunction with a vendor’s customer care center, without the need to dispatch field services.Read more
Fieldbit is bringing the field services industry to a whole new level. The innovation is brought to you by a small group of visionaries with a combined 100+ years of experience in automation, industrial control, computer vision, big data, and computer storage.
Meet the team:
34 HaCharash St.
Hod HaSharon 4527701
155 Gibbs Street, Suite 537
Rockville, MD 20850